Service And Advice

Services

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Repair Services

We strive in providing our customers with the ultimate service for when Tec Glue Guns fall outside of their warranty period and require repairing.

We offer a full repair service for Tec Glue Guns. UK repair prices are detailed below. 12mm and 15mm tools outside of their warranty period, the option of Service Exchanging for a few extra pounds and receiving a new tool with a 12 month warranty may be an option to consider.

SERVICE EXCHANGE ONLY
If you wish to take advantage of our service exchange option for your TEC glue gun that is outside of it’s warranty period or deemed to be beyond economical repair, please return the tool to the following address, along with a compliment slip / letterhead from yourselves. On receipt of the tool we will contact you for payment (unless you have a credit trading account) and dispatch a new tool that day.

Please return to: Kenyon Group Ltd, 18-20 Miles Street Oldham, Lancashire OL1 3NU

REPAIR SERVICE ONLY
All Tec hot melt glue guns that are for REPAIR must be returned to:
Power Adhesives Ltd 1 Lords Way, Basildon, Essex, SS13 1TN

GLUE GUN RETURN REPAIR FORM – download ››

1. This document must be filled in and sent with the faulty / damaged product.
2. This form must be enclosed with the REPAIR product.
3. Please mark on the box / consignment “Urgent-Warranty / Repair Department”
4. Please do NOT return the applicator to ourselves.

To view the pdf you must have the latest Adobe Acrobat Reader installed on your machine.

gastec600-282x282
Gas-Tec 600
UK Repair Cost – New replacement tool offered if under warranty
– outside of warranty, not repairable, service exchange applies

Service Exchange – £40.98
3150-43-p1-282x282
TEC 3150 Range
Including 110v / Low Temp
Service Exchange – £96.25
UK Repair Cost – £42.46
305-12-282x282
TEC 305 Range
UK Repair Cost – New replacement tool offered if under warranty
– outside of warranty, not repairable, service exchange applies

Service Exchange – £14.30
6100-43-p1-282x282
TEC 6100 Range
Including 110v / Low Temp / EX Models
Service Exchange – £273.63
UK Repair Cost – £95.15
805-15-p1-282x282
TEC 805-15 Range
Including 110v / Low Temp
Service Exchange – £27.50
UK Repair Cost: £24.86
6300-43-p1-282x282
TEC 6300 Range
Including 110v / Low Temp / EX Models
Service Exchange – £305.25
UK Repair Cost – £111.10
810-12-p1-282x282
TEC 810-12 Range
Including 110v / Low Temp
Service Exchange – £44.00
UK Repair Cost – £38.78
7100-43-p1-282x282
TEC 7100 Range
Including 110v / Low Temp / EX Models
Service Exchange – £321.75
UK Repair Cost – £114.40
810-15-p1-282x282
TEC 810-15 Range
Including 110v / Low Temp
Service Exchange – £48.13
UK Repair Cost – £42.46
7300-43-p1-282x282
TEC 7300 Range
Including 110v / Low Temp / EX Models
Service Exchange – £376.20
UK Repair Cost – £128.70
820-12-p1-282x282
TEC 820-12 Range
Including 110v / Low Temp
Service Exchange – £49.50
UK Repair Cost – £40.98
820-15-p1-282x282
TEC 820-15 Range
Including 110v / Low Temp
Service Exchange – £53.63
UK Repair Cost – £45.38
TEC 3400 Range
Including 110v / Low Temp
Service Exchange – £140.80
UK Repair Cost – £64.90

Prices are plus UK VAT / Transport charges maybe applicable

IMPORTANT: WHEN RETURNING YOUR TEC GLUE GUNS

If no quotation for repair has been requested, then guns will automatically be repaired. We cannot then dispose of guns, all repairs will become payable.

Please return your guns for repair to:
FAO: Service Department, Power Adhesives Ltd, 1 Lords Way, Basildon, Essex, SS1 1TN.

Please do not return you glue guns to our Oldham address for repair. Tools that are received at Oldham will be stored and on sufficient numbers returned to Basildon for repair. This will result in a delay with your repair.

Please return the Glue Gun Repair Form with each gun, clearly completed, this would be very useful to us to make sure all the correct information is entered in to our system when guns come back for repair and speeds up the return process.

Please do not return tools without any paperwork!

Repairs will be attended to in strict rotation based on date received and will be attended to and returned as quickly as possible.

For any gun that cannot be repaired, you will be offered a Service Exchange. Once accepted, old guns will be destroyed, these cannot then be returned.

All guns returned within the permitted 12 month warranty period will be repaired and returned free of charge.

Carriage is chargeable for the return of repaired tools.

Please ONLY return (Tec) glue guns for repair!

Posted in: Services