But who manages your order from you placing it on the website to it arriving at your delivery address? Meet Jane Kenyon
Jane is the newest member of Kenyon Group Ltd having joined on Monday 2nd September 2019 and one of her key tasks is to deal with all aspects of the website, from order processing, stock control to customer enquiries. Janes brings a wealth of customer service and administration skills with her, gained over many years working with blue chip companies. Customer service is paramount to Jane, she wants your journey around the site to be as seamless as possible, and she is always open to ideas & suggestions to help make the customers’ experience more satisfactory. Any queries or help required, Jane is always in the office on the other end of the phone!
Jane says “ I left a blue chip giant to join a family company. Here I have the opportunity to express ideas and deliver new products to expanding markets. I like a challenge, so if you have a gluing problem, challenge me to find a sticky solution”
Along with the general running and maintenance of the website, Jane is looking at promoting the hidden extras that Kenyon Group offer and make us standout from the crowd, such as the New for Old service exchange. Jane says “have a Broken Glue Gun? Don’t throw it – exchange it for a new Tec Glue Gun at a discounted price! If you are using our Tecbond glue sticks / slugs and have a broken or whatever condition Tec glue gun, or even if it’s a competitor’s glue gun, you can exchange it for a new Tec glue gun with a 12 month warranty at a discounted price. This unique service is for customers using our Tecbond glue sticks / slugs. If you are using a competitor’s product but are interested in service exchanging your tool, please give Jane a call so that she can discuss options to get you GLUING with Tecbond adhesives”
Jane has many exciting ideas to bring to the website, so keep your eyes glued to gluegunsdirect.com
She also makes a good brew!